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Frequently Asked Questions 
My Credit card is rejected by the payment system

Apart from having no credit left! ....... below are the most common reasons

  • Your name has not been spelt exactly the same as it appears on the card
  • The postcode given should be the one used for the credit card billing
  • Your card may not have been enabled for internet transactions, call your credit card company
  • Try later, the processing system may be having a daft moment or be too busy
How long is delivery?
After payment it will be posted within 14 days, but usually much quicker. If you pay by check/cheque then add an extra seven days for that to clear at the bank. Time required for the postal system in the UK is usually less than 3 days. To the USA its around five days. Canada slightly longer. Mainland Europe around 4 days. Australia and New Zealand 5 days, Japan between 5 and 14 days
Why does it sometimes take more than a day for answers to emails?
We check emails a couple of times a day normally, but there are only a few of us here and it can be less. Occasionally we get a life and take a day off (normally its spent looking for new prints!) Also bear in mind large time differences which can make it seem longer.
What is your policy on refunds?

We fully guarentee our print, and will happily refund the full purchase of
them should you find something genuinely wrong with them. Shipping and handling
charges will be met by you.

Products must be returned to us at your cost in order to exact a refund.
should the you return the goods at the our cost, we reserve
the right to charge for handling of such goods to, and not limited to the full
value of the goods.


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